Customer Service

The RBI on Monday said it has set up a committee to evaluate the efficacy, adequacy and quality of customer service in banks, NBFCs, and other entities regulated by it.

The restaurant aggregator and food delivery company on Tuesday apologised to a person, who alleged that he was denied refund by its customer care agent for not knowing Hindi

The company also pointed out that Hinglish is also popular among its customers when it comes to speaking with customer service agents

This is the first time that Rakuten will be bringing its products and services into the Indian market

Volvo Car India on Thursday said it has initiated a 24x7 customer support service for its customers in the country

This is to find out the impact of the recent mergers of state-owned banks on banking services being availed by individuals.

ICICI Bank customers can break their high value transactions of over Rs 50,000 into suitable EMIs directly on its internet banking platform to make their purchases more affordable, the lender said on Wednesday.

Governance reforms and action plans to enhance operational efficiency and customer services are integral for recapitalisation

Hiver, a global customer service solution, surveyed 1000 respondents to give organizations insights into consumer expectations regarding customer support in 2020

It will also enable Con Edison to keep pace with regulatory and technology changes, become technologically nimble, mitigate risks, and become cost effective

In spite of the Consumer Protection Act, 2019, the consumer's awareness about the quality of product or service remains low.

Most of the positions are part of Amazon's 'Virtual Customer Service' programme that provides flexible work-from-home options

Previously, customer and user support, such as answering calls, product troubleshooting, and campaign set-up, was usually supplied by third-party companies on Google's behalf

Interestingly, the company has not tapped any external funding since 2003 when Sequoia invested $22 million for a minority stake

Some people who could benefit from more formal therapy avoid going because they believe there is a stigma around mental health issues

It said 66% Indians would discontinue using a brand or product due to poor customer service

Talking to customer service exec over a phone is most preferred mode of communication for customers

Customer service in banks is hampered by bureaucratic processes and indifference of the staff