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Jet Airways will have the best possible app, website and IT systems and services among all Indian carriers without losing the human touch, its CEO Sanjiv Kapoor said on Friday. "Human interaction cannot be fully replaced by technology -- it must always be there as a backup, especially when things go wrong (during irregular operations, etc)," he stated in an email to employees. The airline will announce its aircraft order soon after it receives its air operator certificate (AOC), Kapoor noted. On May 5, Jet Airways conducted its test flight to and from Hyderabad in a step towards obtaining the AOC. The airline in its old avatar was owned by Naresh Goyal and had operated its last flight on April 17, 2019. The Jalan-Kalrock Consortium is currently the promoter of Jet Airways. Kapoor's email, which has been accessed by PTI, said the airline will "very soon conduct" its proving flight, the last step before obtaining the AOC. Proving flights are similar to commercial flight with offici