Consumer Protection Act

Are eateries taking service charges illegally?

On Monday, the government said that eateries were illegally charging service tax from consumers. The eateries association, on its part, has denied it. Are eateries taking service charges illegally?

Govt likely to dilute draft e-commerce norms as consultation ends

Revised definition of e-commerce entity has been a bone of contention

SC agrees to examine if education is service within Consumer Protection Act

A bench of Justices D Y Chandrachud and B V Nagarathna noted that a similar legal issue is pending adjudication in another case and tagged the matter along with it

Justice Bhushan Gavai to inaugurate e-filing website for consumer disputes

Initially, e-filing will be possible only for disputes

Govt releases draft guidelines for ads; disclaimers must be clearly visible

The draft guidelines, on which govt has sought public comments by September 18, are applicable to companies whose products or services are advertised as well as to advertisement agencies and endorsers

District Forums can't handle bigger caseload

Earlier it took 4-10 years. But with a five-fold increase in pecuniary jurisdiction, it could now take 15-25 years for a case to be decided

Govt establishes authority to protect and enforce consumer rights

The additional secretary in the Department of Consumer Affairs, Nidihi Khare, has been given the charge of chief commissioner

Consumer protection gets another boost with online players under its ambit

The new Act will introduce product-liability legislation and regulate online players more stringently

Celebrities beware: Greater diligence expected

Thanks to the Consumer Protection Act, 2019, which was fully notified earlier this month, endorsers have the responsibility now to check out the veracity of a brand's claims

Govt makes it a must for e-commerce platforms to display country of origin

New Consumer Protection Act lays down rules, fixes penalty

New rules for e-commerce players coming into effect from week-end: Paswan

According to the rules, e-commerce players will have to display the total 'price' of goods and services offered for sale along with break-up of other charges

From creditor's claim to death on duty, here're the top court orders

A farmer who is offered seeds by a company with a promise to buy back the harvest at a higher rate is a "consumer", according to Consumer Protection Act

Govt to frame rules, form authority to implement Consumer Protection Act

The government will frame rules and set up an authority to implement the new Consumer Protection Act by April this year, Food and Consumer Affairs Minister Ram Vilas Paswan said on Wednesday while stressing on the regulation of the e-commerce sector with a rise in online transactions. Parliament last year approved 'The Consumer Protection Bill 2019', replacing the Consumer Protection Act, 1986. The law seeks to revamp the process of administration and settlement of consumer disputes, with strict penalties, including jail term for adulteration and misleading ads by firms. Paswan held discussions with industry representatives on key provisions of the proposed Central Consumer Protection Authority (CCPA) as well as rules and regulations being formed under the Consumer Protection Act. Industry bodies FICCI, ASSOCHAM, CII, PHDCCI and DICCI as well as officials from Amazon, HUL, P&G, Vodafone, Snapdeal, Zomato and Paytm attended the meeting. "Today, we held a discussion with industry ..

Company liable for electrocution

In a recent case in Andhra Pradesh, State Commission held that an electric company can be held negligent if it fails to perform its pubic duty

Educational centres don't fall under Consumer Act, says apex commission

The tribunal's observations came while dismissing a batch of petitions filed by some students against different universities, colleges and educational institutes.

Complaint possible for Ulip claim

The Commission observed that there was no dispute that death benefit was available under the policy.

Brand endorsers under watch as Rajya Sabha passes new consumer Bill

Churn in celebrity endorsement market could grow

Cases can't be dismissed arbitrarily

When a complaint falls within the framework of the Consumer Protection Act, and has been filed within the limitation period, the forum is duty bound to adjudicate

Cessation of work must be voluntary

If a project is held up due to theft, an insurance company cannot claim it as 'cessation of work'

Consumer Protection Act: Land owner, builder relation is complex

A landower entrusting his land to a builder is availing a service which is amenable under the Consumer Protection Act